Tier Supervisor

1 day ago


London, Greater London, United Kingdom Funko Full time
Tier Supervisor - Order Entry Job Description

Funko is looking for an exceptional Tier Supervisor to lead our Order Entry team. The successful candidate will be responsible for overseeing the performance of the Order Entry Coordinators within their tier and ensuring seamless customer and operational transactions.

This role requires a strong leader who can motivate and inspire the tier team to meet or exceed KPIs. The ideal candidate will have excellent communication skills, a proven track record of driving process improvements, and the ability to analyze complex data.

Responsibilities:

  1. Supervise and lead the Order Entry Coordinators within their tier.
  2. Manage direct reports, provide feedback, coaching, and training opportunities.
  3. Assist in mapping and documenting customer-specific processes within the tier.
  4. Prepare reports for the Tier Leader on tier performance and metrics.
  5. Collaborate with cross-functional teams to drive process improvements.
  6. Develop and implement training programs to enhance the skills of the Order Entry Coordinators.
  7. Maintain accurate records and reports on tier performance and metrics.

Requirements:

  1. Leadership experience in a supervisory or management role.
  2. Excellent communication and interpersonal skills.
  3. Proven track record of improving process efficiency.
  4. Ability to analyze complex data and develop actionable insights.
  5. Strong organizational and time management skills.
  6. Knowledge of order entry systems and processes.

Salary:$95,000 - $115,000 per year, depending on experience.



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