Housing Repair Services Supervisor
1 month ago
Are you ready to make a tangible impact on the quality of housing repairs in Central London?
Spencer and James is seeking an experienced Contracts Supervisor - Social Housing Reactive Repairs to join our team as a Supervisor. This role will be at the heart of delivering first-class repair and maintenance services on a social housing contract.
Responsibilities:- Quality Service Management: Optimize work schedules to align with company procedures, standards, and Service Level Agreements (SLAs) to ensure high-quality service delivery.
- Client Relations: Represent Spencer and James with confidence at client and resident meetings, reinforcing our commitment to quality and reliability.
- Performance Oversight: Oversee responsive repairs to meet and exceed performance targets, driving customer satisfaction and loyalty.
- Quality Assurance: Monitor work quality through regular inspections, performance reviews, and customer satisfaction surveys to maintain the highest standards.
- Certifications and Licenses: Hold a valid full UK Driving Licence.
This role offers a unique opportunity to contribute to meaningful improvements in the social housing sector while working for a reputable Tier 1 Contractor like Spencer and James.
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