Order Entry Team Lead
3 weeks ago
Job Overview
Funko is seeking an experienced Order Entry Team Lead to oversee the performance of Order Entry Coordinators and ensure timely processing of sales orders in our D365 system. This role plays a critical part in achieving downstream success by building scalable and accurate processes.
Key Responsibilities:
- Collaborate with the team to process sales orders accurately and on time, aligning with our fulfillment policy.
- Lead direct reports, delivering regular one-on-ones, performance reviews, and training requirements to enhance their skills.
- Support the Team Leader in mapping and documenting customer-specific processes within the tier.
- Motivate the team to meet or exceed tier-level KPIs, ensuring exceptional customer service and increased productivity.
- Prepare comprehensive reports for the Tier Team Leader, showcasing key metrics and trends.
- Train new starters within the Order Entry Team, fostering knowledge sharing and growth.
- Manage order entry exception reporting for the tier, identifying areas for improvement.
- Participate in projects assigned by the Senior Manager, Key Accounts & BTB Customer Service - EMEA & Vice President, Operations, driving innovation and progress.
- Attend handover meetings for new accounts from the onboarding team, ensuring seamless transitions.
Requirements:
- Possess effective written and verbal communication skills to collaborate with colleagues and stakeholders.
- Demonstrate excellent attention to detail, maintaining high standards in work quality.
- Showcase a proactive, creative, and self-motivated work style, embracing challenges and opportunities.
- Exhibit exceptional organization and time management skills, prioritizing tasks and meeting deadlines.
- Highlight demonstrable client service focus, consistently delivering high-quality results.
- Previous supervisory experience is advantageous but not required.
Compensation: The estimated salary range for this position is $60,000 - $80,000 per annum, commensurate with experience.
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