Order Entry Team Lead

1 day ago


London, Greater London, United Kingdom Funko Full time
Job Title: Order Entry Team Lead

At Funko, we are seeking an experienced Order Entry Team Lead to join our team. This role will oversee the performance of the Order Entry Coordinators within their tier and ensure seamless customer and operational transactions.

The successful candidate will have a proven track record of leading teams, managing direct reports, and driving process improvements. They will also possess excellent communication skills, with the ability to motivate and inspire the tier team to meet or exceed KPIs.

Key Responsibilities:

  1. Lead the Order Entry Coordinators within their tier to achieve high levels of customer satisfaction and meet SLAs.
  2. Manage and supervise direct reports, providing regular feedback, coaching, and training opportunities.
  3. Assist in mapping and documenting customer-specific processes within the tier.
  4. Prepare reports for the Tier Leader on tier performance and metrics.
  5. Ensure seamless customer and operational transactions by overseeing order entry processing and resolving exceptions.
  6. Collaborate with cross-functional teams to drive process improvements and increase productivity.
  7. Develop and implement training programs to enhance the skills of the Order Entry Coordinators.
  8. Maintain accurate records and reports on tier performance and metrics.

What You'll Bring:

  1. Demonstrable leadership experience in a supervisory or management role.
  2. Excellent communication and interpersonal skills.
  3. Proven track record of improving process efficiency and reducing errors.
  4. Ability to analyze complex data and develop actionable insights.
  5. Strong organizational and time management skills.
  6. Knowledge of order entry systems and processes.

Salary Range:$90,000 - $110,000 per year, depending on experience.



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