Business Operations Lead

5 days ago

London, Greater London, United Kingdom Funko Full time
Job Overview

Funko seeks a highly skilled Business Operations Lead to oversee the performance of Order Entry Coordinators within their team. As a key member of our operations team, you will be responsible for ensuring seamless customer and operational transactions. This role reports directly to the Senior Manager, Key Accounts & BTB Customer Service - EMEA and Vice President, Operations.

Estimated Salary: $60,000 - $80,000 per annum.

About the Role:
  • Work as part of the team to process sales orders in the system (D365) accurately and on time in alignment with the fulfilment policy.
  • Manage and supervise direct reports, delivering regular one-to-ones, performance reviews and training requirements.
  • Assist Team Leader in mapping & documenting customer specific processes within the team.
  • Motivate the team to meet or exceed tier-level KPI's.
  • Prepare reports for the Tier Team Leader.
  • Ensure the highest level of customer service resulting in increased productivity and achieving incentive goals.
  • Training new starters within the Order Entry Team.
  • Order Entry exception reporting for the team.
  • Assist in projects assigned by the Senior Manager, Key Accounts & BTB Customer Service - EMEA & Vice President, Operations.
  • Attend handover meetings for new accounts from the on-boarding team for the team.
  • Responsible for unclean order management for the team.
  • Responsible for maintaining the teams email folders within the order entry inbox.
  • Responsible for providing cover for Team Leaders responsibilities when they are out of the business.

What You Will Bring:
  • Must have effective written and verbal communication skills.
  • Excellent attention to detail.
  • Pro-active, creative and self-motivated work style.
  • Exceptional organization and time management skills.
  • Demonstrable client service focus.
  • Previous supervisory experience advantageous.

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