Client Experience Manager

7 days ago


StratforduponAvon, Warwickshire, United Kingdom Uniquecare Full time

Job Title: Client Experience Manager

Job Summary: We are seeking a highly skilled Client Experience Manager to join our team at Unique Senior Care. As a Client Experience Manager, you will be responsible for guiding clients through the care consultation process, providing empathetic and tailored responses to their needs.

Key Responsibilities:

  • Manage client relationships and provide exceptional customer service
  • Coordinate care consultations and ensure timely communication with clients
  • Work closely with the Marketing department to deliver timely communications to existing clients
  • Develop and maintain a deep understanding of client needs and preferences

Requirements:

  • Experience in a sales role, preferably in B2C
  • Knowledge of customer relationship management software and marketing automation software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • Comprehensive training and development opportunities
  • Company pension and holiday pay
  • Referral scheme and loyalty bonus
  • A supportive and collaborative work environment

Unique Senior Care is an equal opportunities employer and welcomes applications from all qualified candidates.



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