Client Experience Manager
7 days ago
Job Title: Client Experience Manager
Job Summary: We are seeking a highly skilled Client Experience Manager to join our team at Unique Senior Care. As a Client Experience Manager, you will be responsible for guiding clients through the care consultation process, providing empathetic and tailored responses to their needs.
Key Responsibilities:
- Manage client relationships and provide exceptional customer service
- Coordinate care consultations and ensure timely communication with clients
- Work closely with the Marketing department to deliver timely communications to existing clients
- Develop and maintain a deep understanding of client needs and preferences
Requirements:
- Experience in a sales role, preferably in B2C
- Knowledge of customer relationship management software and marketing automation software
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- Comprehensive training and development opportunities
- Company pension and holiday pay
- Referral scheme and loyalty bonus
- A supportive and collaborative work environment
Unique Senior Care is an equal opportunities employer and welcomes applications from all qualified candidates.
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