Client Experience Manager

2 months ago


StratforduponAvon, Warwickshire, United Kingdom Uniquecare Full time

Job Summary

Uniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.

Key Responsibilities

  • Develop and implement a multi-touch client life-span workflow, utilizing CRM platforms and communication channels to enhance client experience.
  • Collaborate with the Marketing department to deliver targeted communications and promotions to existing clients.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Work closely with the sales team to ensure seamless transitions and effective communication with clients.

Requirements

  • Proven experience in a sales or customer-facing role, with a focus on high-net-worth accounts.
  • Knowledge of customer relationship management software and marketing automation software is an advantage.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.

What We Offer

  • Comprehensive training and development opportunities to enhance your skills and knowledge.
  • A competitive salary and benefits package, including a company pension and holiday pay.
  • A referral scheme and loyalty bonus program to recognize and reward your contributions.

Uniquecare's Commitment

Uniquecare is committed to promoting equal employment opportunities to all applicants and employees, regardless of their background or characteristics. We strive to create a diverse and inclusive work environment that values and respects the contributions of all individuals.



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