Senior Client Experience Manager
4 weeks ago
Uniquecare is seeking a highly skilled Senior Client Experience Manager to join our team. As a key member of our organization, you will be responsible for guiding clients through their care journey, providing exceptional customer service, and ensuring a seamless experience from initial inquiry to ongoing support.
Key Responsibilities:- Develop and implement effective client communication strategies to build strong relationships and ensure client satisfaction.
- Work closely with our Marketing department to coordinate timely communications and deliver exceptional client experiences.
- Manage client data and maintain accurate records to inform business decisions and improve services.
- Collaborate with our Care Team to ensure seamless transitions and high-quality care delivery.
- Identify opportunities for process improvements and implement changes to enhance client experiences and business efficiency.
- Proven experience in a customer-facing role, preferably in the care or healthcare industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of customer relationship management software and marketing automation tools is an asset.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Uniquecare is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.
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Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob Title: Client Experience ManagerJob Summary: We are seeking a highly skilled Client Experience Manager to join our team at Unique Senior Care. As a Client Experience Manager, you will be responsible for guiding clients through the care consultation process, providing empathetic and tailored responses to their needs.Key Responsibilities:Manage client...
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