Senior Client Liaison
6 days ago
Senior Client Liaison
We are seeking a skilled Senior Client Liaison to join our team at Unique Senior Care. As a Senior Client Liaison, you will be responsible for delivering exceptional client experiences that set the stage for continued engagement across a client's life span.
Key Responsibilities
- Guide prospective clients from initial enquiry to a face-to-face care consultation with one of our local Registered Care Managers.
- Offer empathetic, calm, consultative, and tailored responses to each enquirer.
- Work with our Marketing department to coordinate and deliver timely communications to existing clients.
- Manage the multi-touch client life-span workflow, initially manually and later using a CRM platform.
Requirements
- Experience within a sales role, B2C dealing with accounts of high net worth.
- Ability to engage and reassure customers through empathy and expertise.
- Strong administration skills with attention to detail.
- Excellent listening, verbal, and written communication skills.
- Self-motivated with high energy and drive to succeed.
The Benefits
- Comprehensive training and development.
- £28,000 per annum.
- Company pension.
- Referral scheme.
- Life in progress - counselling.
- Birthday recognition.
- Holiday pay.
- Loyalty bonus.
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