Senior Client Liaison

6 days ago


StratforduponAvon, Warwickshire, United Kingdom Unique Senior Care Full time

Senior Client Liaison

We are seeking a skilled Senior Client Liaison to join our team at Unique Senior Care. As a Senior Client Liaison, you will be responsible for delivering exceptional client experiences that set the stage for continued engagement across a client's life span.

Key Responsibilities

  • Guide prospective clients from initial enquiry to a face-to-face care consultation with one of our local Registered Care Managers.
  • Offer empathetic, calm, consultative, and tailored responses to each enquirer.
  • Work with our Marketing department to coordinate and deliver timely communications to existing clients.
  • Manage the multi-touch client life-span workflow, initially manually and later using a CRM platform.

Requirements

  • Experience within a sales role, B2C dealing with accounts of high net worth.
  • Ability to engage and reassure customers through empathy and expertise.
  • Strong administration skills with attention to detail.
  • Excellent listening, verbal, and written communication skills.
  • Self-motivated with high energy and drive to succeed.

The Benefits

  • Comprehensive training and development.
  • £28,000 per annum.
  • Company pension.
  • Referral scheme.
  • Life in progress - counselling.
  • Birthday recognition.
  • Holiday pay.
  • Loyalty bonus.


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