Tenant Liaison Officer

2 days ago


StratforduponAvon, Warwickshire, United Kingdom Meridian Business Support Full time
Tenant Liaison Officer Job Description

Meridian Business Support is seeking a skilled Tenant Liaison Officer to join their team in Greater Manchester. The successful candidate will work closely with the Site Manager to provide exceptional support to residents during refurbishment, maintenance, and major works programs.

Key Responsibilities:
  • Pre-Works Communication: Generate and distribute relevant correspondence to residents before works begin, including introduction letters, getting to know you letters, and other necessary documents.
  • Tenant Inductions and Surveys: Conduct tenant inductions and pre-works surveys prior to work commencing in homes, ensuring relevant information is passed to site management teams.
  • Choice Events and Consultations: Coordinate tenant choice events and individual consultations regarding future work, ensuring tenant preferences are taken into account.
  • No Access and Refusal Monitoring: Record and monitor no access and refusal instances, reporting three times no access to the client as required.
  • Liaison and Access Arrangements: Agree and coordinate liaison and future access arrangements with residents, ensuring a positive and supportive experience.

This is an excellent opportunity for a motivated and detail-oriented individual to make a positive impact in the community. If you are a strong communicator with excellent interpersonal skills, we encourage you to apply for this role.



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