Resident Liaison Officer
4 days ago
Site Skills is seeking an experienced Resident Liaison Officer to join our team for an upcoming project in Stratford.
Key Responsibilities:
- Provide exceptional customer support through various channels, ensuring timely resolution of customer complaints.
- Manage a diverse caseload, scheduling appointments and addressing customer concerns effectively.
- Collaborate with stakeholders to develop and implement action plans, monitoring progress until resolution.
- Enhance customer satisfaction by rebuilding relationships, conducting surveys, and driving improvements in our service ratings.
- Work closely with contractors and contract managers to ensure all work meets specifications and is delivered to the highest standards.
Key Experience/Requirements:
- Proven experience in a customer services environment, with a focus on delivering successful outcomes within challenging deadlines.
- Previous experience working with Local Authorities or Registered Housing Providers is desirable.
- Knowledge of Reactive Maintenance Services is a plus.
What We Offer:
A dynamic work environment, opportunities for growth and development, and a competitive pay rate of £15 per hour.
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