Client Experience Manager
3 weeks ago
Unique Senior Care is seeking an exceptional individual to join our team as a Client Experience Manager. As the first point of contact with prospective clients, you will be responsible for delivering a positive client experience that sets the stage for continued engagement across a client's lifespan.
Key Responsibilities:- Guide clients from initial inquiry to a face-to-face care consultation with one of our local Registered Care Managers
- Offer empathetic, calm, consultative, and tailored responses to each enquirer
- Work with our Marketing department to coordinate and deliver timely communications to existing clients
- Manage the multi-touch client life-span workflow, initially manually and later using a CRM platform
- Experience within a sales role, B2C dealing with accounts of high net worth
- Ability to engage and reassure customers through empathy and expertise
- Strong administration skills with attention to detail
- Excellent listening, verbal, and written communication skills
- Self-motivated with high energy and drive to succeed
- Comprehensive training and development
- Competitive salary of £28,000 per annum
- Company pension
- Referral scheme
- Life in progress - counselling
- Birthday recognition
- Holiday pay
- Loyalty bonus
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Client Experience Manager
1 month ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob Title: Client Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to join our team. As a Client Experience Manager, you will play a crucial role in guiding individuals from initial inquiry to face-to-face care consultation with our Registered Care Managers.Key Responsibilities:Provide empathetic and consultative responses...
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Client Experience Manager
1 month ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob Title: Client Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to join our team. As a Client Experience Manager, you will play a crucial role in guiding individuals from initial inquiry to face-to-face care consultation with our Registered Care Managers.Key Responsibilities:Provide empathetic and consultative responses...
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Client Experience Manager
7 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob Title: Client Experience ManagerJob Summary: We are seeking a highly skilled Client Experience Manager to join our team at Unique Senior Care. As a Client Experience Manager, you will be responsible for guiding clients through the care consultation process, providing empathetic and tailored responses to their needs.Key Responsibilities:Manage client...
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Client Experience Manager
1 week ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeClient Experience ManagerUniquecare is seeking a skilled Client Experience Manager to guide individuals through their care journey, providing a tailored and empathetic response to each enquirer. The successful candidate will work closely with the Marketing department to coordinate and deliver timely communications to existing clients, utilizing a multi-touch...
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Client Experience Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeClient Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to join our team. As a key member of our organization, you will be responsible for guiding clients through their care journey, providing exceptional customer service, and ensuring a seamless experience from initial inquiry to ongoing support.Key ResponsibilitiesDevelop...
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Client Experience Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeClient Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to join our team. As a key member of our organization, you will be responsible for guiding clients through their care journey, providing exceptional customer service, and ensuring a seamless experience from initial inquiry to ongoing support.Key ResponsibilitiesDevelop...
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Client Experience Manager
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeClient Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to guide individuals through the care consultation process, providing empathetic and tailored responses to meet their needs.Key Responsibilities:Coordinate face-to-face care consultations with Registered Care ManagersDevelop and deliver timely communications to...
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Client Experience Manager
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeClient Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to guide individuals through the care consultation process, providing empathetic and tailored responses to meet their needs.Key Responsibilities:Coordinate face-to-face care consultations with Registered Care ManagersDevelop and deliver timely communications to...
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Client Experience Manager
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeClient Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to guide individuals through the care consultation process, providing empathetic and tailored responses to meet their needs. The successful candidate will work closely with the Marketing department to coordinate timely communications with existing clients, utilizing a...
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Client Experience Manager
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeClient Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to guide individuals through the care consultation process, providing empathetic and tailored responses to meet their needs. The successful candidate will work closely with the Marketing department to coordinate timely communications with existing clients, utilizing a...
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Client Experience Manager
2 months ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob SummaryUniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.Key ResponsibilitiesDevelop and...
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Client Experience Manager
2 months ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob SummaryUniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.Key ResponsibilitiesDevelop and...
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Client Experience Manager
2 months ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob SummaryUniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.Key ResponsibilitiesManage the client...
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Client Experience Manager
2 months ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob SummaryUniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.Key ResponsibilitiesManage the client...
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Senior Client Experience Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob Title: Senior Client Experience ManagerUniquecare is seeking a highly skilled Senior Client Experience Manager to join our team. As a key member of our organization, you will be responsible for guiding clients through their care journey, providing exceptional customer service, and ensuring a seamless experience from initial inquiry to ongoing support.Key...
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Senior Client Experience Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob Title: Senior Client Experience ManagerUniquecare is seeking a highly skilled Senior Client Experience Manager to join our team. As a key member of our organization, you will be responsible for guiding clients through their care journey, providing exceptional customer service, and ensuring a seamless experience from initial inquiry to ongoing support.Key...
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Senior Client Experience Manager
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob Title: Senior Client Experience ManagerUniquecare is seeking a highly skilled Senior Client Experience Manager to join our team. As a key member of our organization, you will be responsible for guiding clients through their care journey, providing exceptional customer service, and ensuring a seamless experience from initial inquiry to ongoing support.Key...
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Senior Client Experience Manager
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob Title: Senior Client Experience ManagerUniquecare is seeking a highly skilled Senior Client Experience Manager to join our team. As a key member of our organization, you will be responsible for guiding clients through their care journey, providing exceptional customer service, and ensuring a seamless experience from initial inquiry to ongoing support.Key...
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Client Experience Liaison
1 month ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeClient Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to guide individuals through their care journey, providing empathetic and consultative support from initial inquiry to face-to-face consultation.Key Responsibilities:Develop and implement tailored responses to client inquiries, ensuring a seamless and personalized...
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Client Experience Liaison
1 month ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeClient Experience ManagerUnique Senior Care is seeking a skilled Client Experience Manager to guide individuals through their care journey, providing empathetic and consultative support from initial inquiry to face-to-face consultation.Key Responsibilities:Develop and implement tailored responses to client inquiries, ensuring a seamless and personalized...