Client Experience Manager
6 days ago
Job Summary
Uniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.
Key Responsibilities
- Manage the client life-span workflow, initially manual and transitioning to a CRM platform
- Develop and implement multi-touch communication strategies across postal and email channels
- Collaborate with the Marketing department to deliver timely and tailored communications
- Provide exceptional customer service and support to clients and stakeholders
Requirements
- Experience in a sales role, particularly in B2C with high net worth accounts
- Knowledge of customer relationship management software and marketing automation software an advantage
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- Comprehensive training and development opportunities
- Company pension and benefits package
- Referral scheme and loyalty bonus
- Holiday pay and flexible working arrangements
Equal Opportunities
Uniquecare is committed to promoting equal employment opportunities to all applicants and employees, regardless of their background or characteristics.
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