Client Experience Manager
2 weeks ago
About Unique Senior Care
We are a leading provider of home care services to older people in their homes, where they are most happy and comfortable. Our mission is to deliver outstanding care and support to our clients, and to make a positive difference in their lives.
Job Summary
We are seeking an exceptional individual to join our team as a Client Experience Manager. As the first point of contact with prospective clients, you will have full responsibility for delivering a positive client experience that will set the stage for continued engagement across a client's life span.
Key Responsibilities
- Guide prospective clients from initial enquiry to a face-to-face care consultation with one of our local Registered Care Managers, offering an empathetic, calm, consultative and tailored response to each enquirer.
- Work with our Marketing department to coordinate and deliver timely communications to existing clients across their lifespan.
- Manage the multi-touch client life-span workflow, initially manually and later using a CRM platform, primarily focused on postal and email communication channels.
- Meet clearly defined goals, including the number of enquiries to converted care consultations.
Requirements
- Experience within a sales role, B2C dealing with accounts of high net worth.
- Ability to engage and reassure customers through empathy and expertise.
- Strong administration skills with attention to detail.
- Excellent listening, verbal and written communication skills, with demonstrable experience communicating through various channels.
- Self-motivated with high energy and drive to succeed.
- Experience with customer relationship management software and knowledge of marketing automation software an advantage, but not essential.
- IT literacy is critical to the role to ensure the on-boarding processes for clients are delivered efficiently.
What We Offer
- Comprehensive training and development.
- A competitive salary of £28,000 per annum.
- A company pension scheme.
- A referral scheme.
- Life in progress - counselling.
- Birthday recognition.
- Holiday pay.
- Loyalty bonus.
-
Client Experience Manager
5 hours ago
Stratford-upon-Avon, Warwickshire, United Kingdom Unique Senior Care Full timeJob SummaryUnique Senior Care is seeking an exceptional individual to join our team as a Client Experience Manager. As the first point of contact with prospective clients, this role is responsible for delivering a positive client experience that will set the stage for continued engagement across a client's life span.Key ResponsibilitiesGuide prospective...
-
Client Experience Manager
6 hours ago
Stratford-upon-Avon, Warwickshire, United Kingdom Unique Senior Care Full timeJob SummaryUnique Senior Care is seeking an exceptional individual to join our team as a Client Experience Manager. As the first point of contact with prospective clients, this role is responsible for delivering a positive client experience that will set the stage for continued engagement across a client's life span.Key ResponsibilitiesGuide prospective...
-
Client Experience Manager
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Unique Senior Care Full timeAbout Unique Senior CareWe are a leading provider of home care services to older people in their homes, where they are most happy and comfortable. Our mission is to deliver outstanding care and support to our clients, with a focus on respect, dignity, and compassion.Job SummaryWe are seeking an exceptional individual to join our team as a Client Experience...
-
Client Experience Manager
2 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob SummaryUniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.Key ResponsibilitiesDevelop and...
-
Client Experience Manager
3 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob SummaryUniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.Key ResponsibilitiesDevelop and...
-
Client Experience Manager
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob SummaryUniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.Key ResponsibilitiesManage the client...
-
Client Experience Manager
5 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Uniquecare Full timeJob SummaryUniquecare is seeking a skilled Client Experience Manager to guide individuals from initial inquiry to face-to-face care consultation. The ideal candidate will provide empathetic and consultative responses, working closely with the Marketing department to coordinate timely communications with existing clients.Key ResponsibilitiesManage the client...
-
Client Experience Manager
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Unique Senior Care Full timeAbout Unique Senior CareWe are a leading provider of home care services to older people in their homes, where they are most happy and comfortable. Our mission is to deliver outstanding care and support to our clients, and to make a positive difference in their lives.Job SummaryWe are seeking an exceptional individual to join our team as a Client Experience...
-
Client Portfolio Manager
7 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom M2 Professional Recruitment Services Ltd Full timeA rare opportunity has arisen to join a leading provider of financial services to businesses in the UK in a senior operational capacity. Based from a regional head office, you will be responsible for the day-to-day management of a small team of client managers and their assistants, in addition to managing a portfolio of invoice finance facilities throughout...
-
Client Relationship Manager
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Bank of America Full timeAbout the RoleWe are seeking a skilled Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional service and support to meet their financial needs.Key ResponsibilitiesProcess cash transactions for clients...
-
Client Relationship Manager
5 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Bank of America Full timeAbout the RoleWe are seeking a skilled Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional service and support to meet their financial needs.Key ResponsibilitiesProcess cash transactions for clients...
-
Client Relationship Manager
7 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Four Recruitment Ltd Full time**Job Title:** Account Manager**Job Type:** Full-time**Industry:** Manufacturing and Product Sector**Company:** Four Recruitment Ltd**Location:** Remote (UK)**Job Description:**We are seeking an experienced Account Manager to join our team at Four Recruitment Ltd. As an Account Manager, you will be responsible for managing a portfolio of existing accounts,...
-
Client Relationship Manager
4 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Accomplish Today Full timeThe primary focus of this role is to drive significant revenue growth from existing key customers within the UK market. Key Accounts comprise organizations and revenue gained from the expansion of existing key accounts. The secondary focus is to manage the successful onboarding of new customers from proof of concept through to full adoption.Account...
-
Client Relationship Manager
4 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Accomplish Today Full timeThe primary focus of this role is to drive significant revenue growth from existing key customers within the UK market. Key Accounts comprise organizations and revenue gained from the expansion of existing key accounts. The secondary focus is to manage the successful onboarding of new customers from proof of concept through to full adoption.Account...
-
Client Care Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Helping Hands Full timeClient Care Manager RoleHelping Hands is a premier home care agency committed to assisting individuals in preserving their autonomy within their own homes. In the role of Client Care Manager, you will be instrumental in overseeing care operations to guarantee that the highest quality of service is upheld. Key Duties: Assisting the Branch Care Manager in...
-
Client Relationship Manager
7 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Duval Associates Ltd Full timeJob Summary:We are seeking a highly motivated and consultative sales professional to join our team at Duval Associates Ltd. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving sales growth.Key Responsibilities:Develop and execute...
-
Client Relationship Manager
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Aaron Wallis Sales Recruitment Full timeJob Summary:Aaron Wallis Sales Recruitment is seeking a highly motivated and experienced Field Sales Account Manager to join our team. As a Field Sales Account Manager, you will be responsible for managing a portfolio of long-standing wholesaler relationships and growing business from within them.Key Responsibilities:Develop and implement sales strategies to...
-
Client Relations Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Aldena Associates Ltd Full timeBusiness Development ManagerLocation: North England, ideally situated around the M62 corridorCompensation: Up to 35K base salary + commission + vehicle allowanceAldena Associates Ltd is a leader in energy-efficient lighting solutions and LED technology, boasting extensive expertise in the industry. We are in search of a Business Development Manager for the...
-
Digital Experience Manager
6 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Salt Search Full timeSalt Search is seeking an experienced Digital Operations Manager to join our eCommerce team on a 6-month fixed-term contract. This role will be critical in ensuring a seamless and consistent customer journey across digital platforms, identifying and resolving performance issues, and collaborating with various teams to enhance the overall user experience.This...
-
Client Relations Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom The Advocate Group Full timeClient Relations Manager £45,000 + Car + Bonus Office Based in Manchester Are you eager to join a leading organization? A firm that has made its mark across the frozen, fresh, and snacking sectors, now aiming to enhance its End user/QSR portfolio. Key Responsibilities:Fostering growth within Foodservice, HORECA, and QSR end users – pursuing new business...