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Client Care Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Helping Hands Full time

Client Care Manager Role

Helping Hands is a premier home care agency committed to assisting individuals in preserving their autonomy within their own homes.

In the role of Client Care Manager, you will be instrumental in overseeing care operations to guarantee that the highest quality of service is upheld.

Key Duties:
  • Assisting the Branch Care Manager in providing care services to clients and caregivers
  • Efficiently assigning staff to ensure outstanding care and support for clients
  • Attracting and onboarding new team members while guiding them through the hiring process
  • Evaluating clients to refresh care plans based on their evolving needs
  • Identifying new business prospects to foster branch development
  • Delivering exceptional customer service consistently
Qualifications:
  • Level 3 Diploma in Adult Care or a commitment to pursue it
  • Familiarity with regulatory standards and best practices in the care industry
  • Experience in a supervisory role within the care sector
  • Valid UK driving license and access to a personal vehicle
Perks:
  • Opportunities for career advancement
  • 23 days of annual leave, increasing to 25 after two years
  • Employee discount program
  • Employee support program
  • Assistance for nationally recognized qualifications
  • Referral incentives
  • Annual salary evaluation

Become a part of our diverse and inclusive team at Helping Hands, where we emphasize a supportive work environment for all employees.