Client Experience Manager

1 month ago


StratforduponAvon, Warwickshire, United Kingdom Uniquecare Full time
Job Title: Client Experience Manager

Unique Senior Care is seeking a skilled Client Experience Manager to join our team. As a Client Experience Manager, you will play a crucial role in guiding individuals from initial inquiry to face-to-face care consultation with our Registered Care Managers.

Key Responsibilities:
  1. Provide empathetic and consultative responses to client inquiries, ensuring a seamless experience.
  2. Work closely with our Marketing department to coordinate timely communications with existing clients.
  3. Manage the multi-touch client life-span workflow, utilizing CRM software and marketing automation tools.
Requirements:
  1. Proven experience in sales, particularly in B2C environments with high-net-worth clients.
  2. Knowledge of customer relationship management software and marketing automation tools is an advantage.
What We Offer:
  1. Comprehensive training and development opportunities.
  2. Company pension scheme.
  3. Referral scheme.
  4. Holiday pay.
  5. Loyalty bonus.

Unique Senior Care is committed to promoting equal employment opportunities and adheres to our company's Privacy Policy.



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