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Client Experience Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Uniquecare Full time
Client Experience Manager

Uniquecare is seeking a skilled Client Experience Manager to guide individuals through their care journey, providing a tailored and empathetic response to each enquirer. The successful candidate will work closely with the Marketing department to coordinate and deliver timely communications to existing clients, utilizing a multi-touch client life-span workflow.

Key Responsibilities
  1. Develop and maintain relationships with clients, providing a consultative and responsive approach to their care needs.
  2. Collaborate with the Marketing team to design and implement effective communication strategies, leveraging postal and email channels.
  3. Manage the client life-span workflow, ensuring timely and personalized interactions with clients at each stage of their care journey.
Requirements
  1. Proven experience in a sales or customer-facing role, with a focus on high-net-worth accounts.
  2. Knowledge of customer relationship management software and marketing automation software is an advantage.
  3. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
What We Offer
  1. Comprehensive training and development opportunities.
  2. A competitive salary and benefits package, including a company pension and referral scheme.
  3. Holiday pay and loyalty bonus.

Uniquecare is an equal opportunities employer, committed to promoting diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and experiences.