Customer Experience Manager
3 weeks ago
We are seeking a highly skilled and motivated Motor Trade Business Partner to join our team in Stratford-upon-Avon.
The successful candidate will have the ability to deliver an exceptional customer service experience, working closely with our customers to understand their needs and exceed their expectations.
About the Role:
- Booking customer vehicles for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time
About You:
- You will have good communication and problem-solving skills, with the ability to work effectively in a busy and demanding environment
- A well-presented individual with a desire, attitude and character to succeed
- Prior experience in a customer-facing role, ideally working to key targets to deliver customer satisfaction and sales objectives
What We Offer:
- An estimated salary of £33,000, plus benefits and opportunities for career advancement
- A comprehensive training program, including manufacturer and professional qualifications
- A range of employee benefits, including 25 days holiday, company pension and wellness programme
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