Customer Experience Manager

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Listers Full time

We are seeking a highly skilled and motivated Motor Trade Business Partner to join our team in Stratford-upon-Avon.

The successful candidate will have the ability to deliver an exceptional customer service experience, working closely with our customers to understand their needs and exceed their expectations.

About the Role:

  • Booking customer vehicles for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
  • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
  • Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
  • Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time

About You:

  • You will have good communication and problem-solving skills, with the ability to work effectively in a busy and demanding environment
  • A well-presented individual with a desire, attitude and character to succeed
  • Prior experience in a customer-facing role, ideally working to key targets to deliver customer satisfaction and sales objectives

What We Offer:

  • An estimated salary of £33,000, plus benefits and opportunities for career advancement
  • A comprehensive training program, including manufacturer and professional qualifications
  • A range of employee benefits, including 25 days holiday, company pension and wellness programme


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