Customer Experience Expert

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Moss Full time
About Us

Moss is a prestigious menswear brand with a heritage spanning over 170 years. Our mission is to deliver exceptional customer experiences, empowering our customers to 'Style individuals for moments that matter'. We strive to be the go-to destination for men seeking tailored clothing solutions.

Job Description

We are looking for a skilled Sales and Service Specialist to join our team. As a key member of our sales team, you will be responsible for delivering outstanding customer experiences, driving sales growth, and developing strong relationships with customers and colleagues.

Responsibilities
  • Provide exceptional customer service by actively listening to customers, identifying their needs, and offering tailored styling options.
  • Develop strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store, and utilise this knowledge to drive sales growth.
  • Collaborate with colleagues to achieve sales targets, share best practices, and maintain a positive store environment.
  • Contribute to the overall store performance by maintaining a well-organised stockroom, adhering to stock and cash control procedures, and minimising cash loss and stock loss.
  • Follow the appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
Requirements
  • BASIC PRODUCT KNOWLEDGE INVOLVES UNDERSTANDING THE FEATURES, BENEFITS, AND PRODUCTS AVAILABLE IN THE STORE.
  • POS SYSTEMS ENCOMPASS FAMILIARITY WITH CASH TILLS, CREDIT CARD PROCESSING, AND INVENTORY MANAGEMENT SYSTEMS.
About You
  • Reflects the aesthetic of Moss through personal style and presentation.
  • Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
  • Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
  • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
  • Employee Discount: 70% discount across all our stores.
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership with PureGym: Promoting physical health and fitness.
  • Life Insurance: Providing peace of mind for colleagues.
  • Ongoing Development: Tailored to suit your career ambitions from day one.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift: Celebrating important personal milestones of colleagues.
Salary Information

The estimated annual salary for this role is between £28,000 - £38,000, depending on experience.



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