Customer Experience Expert
3 weeks ago
Moss is a prestigious menswear brand with a heritage spanning over 170 years. Our mission is to deliver exceptional customer experiences, empowering our customers to 'Style individuals for moments that matter'. We strive to be the go-to destination for men seeking tailored clothing solutions.
Job DescriptionWe are looking for a skilled Sales and Service Specialist to join our team. As a key member of our sales team, you will be responsible for delivering outstanding customer experiences, driving sales growth, and developing strong relationships with customers and colleagues.
Responsibilities- Provide exceptional customer service by actively listening to customers, identifying their needs, and offering tailored styling options.
- Develop strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store, and utilise this knowledge to drive sales growth.
- Collaborate with colleagues to achieve sales targets, share best practices, and maintain a positive store environment.
- Contribute to the overall store performance by maintaining a well-organised stockroom, adhering to stock and cash control procedures, and minimising cash loss and stock loss.
- Follow the appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- BASIC PRODUCT KNOWLEDGE INVOLVES UNDERSTANDING THE FEATURES, BENEFITS, AND PRODUCTS AVAILABLE IN THE STORE.
- POS SYSTEMS ENCOMPASS FAMILIARITY WITH CASH TILLS, CREDIT CARD PROCESSING, AND INVENTORY MANAGEMENT SYSTEMS.
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
The estimated annual salary for this role is between £28,000 - £38,000, depending on experience.
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