Customer Experience Manager
2 days ago
We are seeking an experienced Customer Experience Manager to join our team at sportstechgroup- JobBoard. As a key member of our Service & People Team, you will play a crucial role in delivering exceptional customer experiences across all aspects of our operations.
Key Responsibilities:
- Lead by example and set the standard for what good customer service looks like in all aspects of the job.
- Support the Service & People Manager to develop a diverse and inclusive environment where all team members feel valued and motivated.
- Drive conversion and sales through effective leadership and coaching of the store team.
- Manage the RFID process in store and ensure refill is conducted in line with the store grade's frequency.
- Ensure a safe and secure working environment is created for the store team and customers.
Requirements:
- Prior experience in customer-facing roles or as a team leader in a retail environment.
- Excellent communication and interpersonal skills.
- Able to work effectively under pressure and prioritize tasks efficiently.
- Familiarity with commercial tools and how to use them to drive actions.
What We Offer:
- A competitive salary of £45,000 - £55,000 per annum (estimated), depending on experience.
- The opportunity to work with a dynamic and growing company in the sportstech industry.
- A comprehensive benefits package including health insurance, pension scheme, and paid time off.
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