Customer Experience Delivery Specialist

17 hours ago


StratforduponAvon, Warwickshire, United Kingdom Jaguar & Land Rove Full time

Jaguar & Land Rover is dedicated to creating Modern Luxury experiences for our customers. We're seeking a Technical Lead for System Engineering – Customer Experience Delivery to join our Product Engineering team.

This role will focus on modeling customer experiences, gathering requirements, managing diverse stakeholders, and benchmarking industry standards. The ideal candidate will have expertise in MBSE, system architecture, and customer experience modeling.

Responsibilities:

  1. Develop and maintain end-to-end models of customer journeys and experiences using MBSE tools and techniques.
  2. Use system architecture frameworks like SysML, MSOSA, or other relevant tools to define system architecture and capture customer interactions.
  3. Ensure models align with customer expectations, business objectives, and technical constraints.
  4. Conduct comparative analyses of industry standards, customer experience trends, and competitor solutions.
  5. Collaborate with cross-functional teams, including UX/UI designers, system engineers, and data analysts.

Skills and Qualifications:

  1. Proficiency in MBSE methodologies and tools, such as MSOSA Cameo, MagicDraw, Rhapsody.
  2. Strong understanding of system design, architecture, and customer experience modeling frameworks.
  3. Expertise in eliciting, documenting, and managing requirements using tools like DOORS, Jama, or JIRA.

Estimated Salary: £58,500 - £75,000 per annum



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