Customer Experience Manager
22 hours ago
Customer-Focused Role
As a Service Advisor at Listers Careers in Stratford-upon-Avon, you will play a crucial role in ensuring customer satisfaction. Your primary responsibilities will include managing customer interactions, scheduling maintenance and repairs, and collaborating with the workshop team.
Main Tasks:
- Interact with customers, booking vehicles in for maintenance and repairs, and coordinating with the workshop team.
- Provide exceptional customer service, meeting customers on arrival and ensuring a seamless experience.
- Keep customers informed about their vehicle's progress, authorise additional work and make follow-up calls as needed.
- Collaborate with the Workshop, Parts and Sales teams to guarantee timely delivery of customer vehicles.
Benefits Package
We offer a competitive salary of £33,000 per annum, alongside a comprehensive benefits package. Our ideal candidate will be a highly organised individual with excellent communication skills and a strong desire to deliver exceptional customer service.
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