Customer Experience Manager

22 hours ago


StratforduponAvon, Warwickshire, United Kingdom Listers Careers Full time

Customer-Focused Role

As a Service Advisor at Listers Careers in Stratford-upon-Avon, you will play a crucial role in ensuring customer satisfaction. Your primary responsibilities will include managing customer interactions, scheduling maintenance and repairs, and collaborating with the workshop team.

Main Tasks:

  • Interact with customers, booking vehicles in for maintenance and repairs, and coordinating with the workshop team.
  • Provide exceptional customer service, meeting customers on arrival and ensuring a seamless experience.
  • Keep customers informed about their vehicle's progress, authorise additional work and make follow-up calls as needed.
  • Collaborate with the Workshop, Parts and Sales teams to guarantee timely delivery of customer vehicles.

Benefits Package

We offer a competitive salary of £33,000 per annum, alongside a comprehensive benefits package. Our ideal candidate will be a highly organised individual with excellent communication skills and a strong desire to deliver exceptional customer service.

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