Claims Adjuster

1 week ago


Tonbridge, Kent, United Kingdom Trinity Claims Full time

Claims Adjuster Role Overview

Trinity Claims is a leading claims management company based in Tonbridge, providing innovative claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

Key Responsibilities

  • Review non-delegated surveyor reports and deliver claims decisions to policyholders.
  • Review policyholder scope disputes and determine if valid, making necessary adjustments and delivering decisions to policyholders.
  • Review decline disputes to ensure correct decisions have been made in line with policy terms and deliver outcomes to policyholders.
  • Validate contractors' scope estimates in line with estimating software and policy conditions.
  • Progress and update buildings insurance claims, including updating reserves, cash settlement payments, contractor instructions, and closing claims as required.
  • Provide technical support to the claims team in respect of buildings damage.
  • Liaise with policyholders and suppliers via the portal and phone.
  • Assist with audit and oversight of the surveyor network and contractors with regional technical surveyor and supply chain manager assistance.
  • Undertake individual or team tasks or activities reasonably requested and in line with company values.

Requirements

  • At least 2 years of experience within the home claims industry.
  • Excellent verbal and written communication skills.
  • Good organisational skills.
  • Accuracy and attention to detail.
  • Tact and assertiveness when dealing with suppliers/surveyor network.
  • Ability to work well under pressure and meet deadlines.
  • PC literate with good administrative skills.
  • Ability to take on increased ownership and responsibility when necessary.

Benefits

  • Basic salary £30-35,000 (DOE) as well as market-leading benefits.
  • 25 days annual leave plus statutory holidays.
  • On-site gym.
  • Free on-site parking.
  • Free on-site breakfast bar.
  • Complimentary on-site snacks and soft drinks.
  • Discretionary performance-related bonus.
  • Life insurance cover.
  • Enhanced company pension scheme.
  • Cycle to Work Scheme.
  • Employee of the month and employee of the year awards.
  • Refer a Friend scheme.
  • An extra day's holiday for your birthday.
  • Paid volunteering/charity day a year.
  • Support in your development and wellbeing, including an Employee Assistance Program (EAP).
  • Eye test vouchers.
  • Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs.
  • Social events.

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