Claims Adjuster

4 weeks ago

Tonbridge, United Kingdom Trinity Claims Full time

Job Title: Claims Adjuster - Insurance Specialist

Company Overview: Trinity Claims is a leading claims management company based in Tonbridge, dedicated to delivering exceptional claims strategies to meet the needs of our partners.

Role Overview: We are seeking an experienced Claims Adjuster to assist our Policyholders with building-related queries, progress claims efficiently, and provide technical support to the Claims Team.

Key Responsibilities:

  • Review non-delegated Surveyor reports and deliver claims decisions to Policyholders.
  • Review Policyholder Scope disputes and determine if valid, making necessary adjustments and delivering decisions to Policyholders.
  • Validate contractors' scope estimates in line with our estimating software and policy conditions.
  • Progress and update Buildings Insurance claims, including updating reserves, cash settlement payments, contractor instructions, and closing claims as required.
  • Provide technical support to the claims team in respect of buildings damage.
  • Liaise with Policyholders and suppliers via the portal and phone.
  • Assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.

Person Specification:

Experience & Knowledge: At least 2 years of experience within the Home Claims Industry.

Skills & Abilities:

  • Excellent verbal and written communication skills.
  • Good organisational skills.
  • Accuracy and attention to detail.
  • Tact and assertiveness when dealing with Supplier/Surveyor Network.
  • Ability to work well under pressure and meet deadlines.
  • PC literate with good administrative skills.
  • Ability to take on increased ownership and responsibility when necessary.

Personality & Motivation:

What We Offer:

We offer a competitive salary, market-leading benefits, and a supportive work environment. If you are a motivated and experienced Claims Adjuster looking for a new challenge, please apply.

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