Claims Handler
6 months ago
**Subsidence** - Experienced Claims Handler Opportunity
We are looking for someone with subsidence experience.
**Customer Service**:
- Provide excellent customer service
- Answer first point of contact calls and subsidence claims calls
- Advise policyholders on general queries and insurance claims issues for subsidence and underground pipes claims
- Negotiating settlement of claims both verbally and in writing
- Constantly seeking improvements in how we deliver excellent customer service
- Display active listening skills on every call
- Use of good questioning to establish a valid claim
- Build rapport with all callers and departments
- Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policyholder
**Proactivity**:
- Have a can-do attitude and positive approach towards change
- Manage a portfolio of claims through prioritising by individual circumstances from set up to settlement
**Knowledge**:
- Set policyholders accurate expectations for their claims journey
- Identify any potential fraud triggers
- Complete all relevant steps when setting up claims
- Become knowledgeable in our policy wordings/products
**Experience** in an insurance Subsidence Claims Handling role, OR Minimum - 2 years’ experience in another Technical Claims Handling role (Escape of Water would be sufficient). OR Loss Adjuster with actual expertise of handling Subsidence claims - demonstrated via CV and references OR Structural Engineer with relevant qualifications and demonstrable experience.
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Gym membership
- Life insurance
- Private medical insurance
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Tonbridge: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Claims Processing: 1 year (required)
Work Location: In person
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