Claims Examiner

4 weeks ago

Tonbridge, United Kingdom Trinity Claims Full time
Job Title: Surveyor - Buildings Claims

Trinity Claims is a leading claims management company based in Tonbridge, dedicated to delivering exceptional claims strategies to our partners. We are seeking a highly skilled Surveyor - Buildings Claims to join our team.

Job Summary:

We are looking for a talented Surveyor - Buildings Claims to assist our Policyholders with building-related queries, progress claims efficiently, and provide technical support to our Claims Team. The ideal candidate will have at least 2 years of experience in the Home Claims Industry, excellent communication skills, and the ability to work well under pressure.

Key Responsibilities:
  • Review non-delegated Surveyor reports and deliver claims decisions to Policyholders.
  • Review Policyholder Scope disputes and determine if valid, making necessary adjustments and delivering decisions to Policyholders.
  • Review decline disputes to ensure correct decisions are made in line with policy terms and deliver outcomes to Policyholders.
  • Validate contractors' scope estimates in line with estimating software and policy conditions.
  • Progress and update Buildings Insurance claims, including updating reserves, cash settlement payments, contractor instructions, and closing claims as required.
  • Provide technical support to the Claims Team in respect of buildings damage.
  • Liaise with Policyholders and suppliers via the portal and phone.
  • Assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.
  • Undertake individual or team tasks reasonably requested and in line with company values.
  • Ensure claims are progressed in a timely manner and moved to completion as quickly as possible.
Person Specification:
  • At least 2 years of experience within the Home Claims Industry.
Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Good organisational skills.
  • Accuracy and attention to detail.
  • Tact and assertiveness when dealing with Supplier/Surveyor Network.
  • Ability to work well under pressure and meet deadlines.
  • PC literate with good administrative skills.
  • Ability to take on increased ownership and responsibility when necessary.
What We Offer:
  • Basic Salary £30-35,000 (DOE) as well as market-leading benefits.
  • 25 days Annual leave plus statutory holidays.
  • Rewards:
    • On-site gym.
    • Free on-site parking.
    • Free on-site breakfast bar.
    • Complimentary on-site snacks and soft drinks.
    • Discretionary performance-related bonus.
    • Life insurance cover.
    • Enhanced company pension scheme.
    • Cycle to Work Scheme.
    • Employee of the month & employee of the year awards.
    • Refer a Friend scheme.
    • An extra day's holiday for your birthday.
    • Paid volunteering/charity day a year.
    • Support in your development and wellbeing, including an Employee Assistance Program (EAP).
    • Eye test vouchers.
    • Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs.
    • Social events.

We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates regardless of their gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.