Desktop Surveyor

**Company Description**

We have assembled a truly talented team of professionals within Trinity Claims. With a broad skill base and proven track record for delivering claims management excellence in leading insurance companies. Our intense focus throughout our business sets us apart from the market; achieving excellence in all that we do.

**Role Description**

This is a full-time role for a Desktop Surveyor at Trinity Claims located in Tonbridge. As a Desktop Surveyor you will be responsible for assisting our Policyholders with any building related queries in relation to their claim and progress the claim as efficiently as possible.

Providing technical support for the Claims Team to help build their understanding, and to progress and finalise Buildings insurance claims. This will include updating reserves, offering cash settlements, instructing Contractors, and closing claims as required.

Provide outstanding customer service and ensure all decisions are clear and concise in all methods of communication to both our Policyholders and Suppliers.

**Key Accountabilities**:

- To review non delegated Surveyor reports and deliver claims decision to Policyholders.
- To review Policyholder Scope disputes and determine if valid and make the necessary adjustments and deliver decision to Policyholder.
- To review decline disputes to ensure the correct decision has been made in line with the terms of the policy and deliver the outcome to the Policyholder.
- To validate our contractors scope estimates in line with our estimating software and policy conditions.
- Progress and update buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
- Provide technical support to the claims team in respect of buildings damage.
- To liaise with Policyholders and suppliers via the portal and phone.
- To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.
- To undertake any individual or team task or activity reasonably requested and in line with the company values.
- Ensure the claim is progressed in a timely manner and moved to completion as quickly as possible.

**Qualifications**:

- Secondary education at least 5 passes at GCSE level or equivalent including Maths and English.
- Qualifications in surveying such as HNC or similar desirable

**Experience & Knowledge**:

- A minimum of 10 years construction experience, trade background considered.
- Estimating/surveying experience is a requirement.

**What will you get in return?**
- Competitive salary
- We pay £25 premium for great customer service, i.e. every 5* reviews received in their name on Google or Trust pilot.
- We pay discretionary performance-based bonuses every May, which could be up to 10% of your annual salary.
- We have 25 days of holiday a year, plus Bank Holidays.
- We heavily invest in talent management Currently have 10 employees studying CII, 3 currently studying an HNC qualification course and more, as we are delegating at least 10 employees a year to get a fully funded professional qualification.
- We have an enhanced employer pension contribution scheme of up to 5%.
- We do have an Employee Assistance Program as well as wellness programs.
- The Social Committee takes care of our social lives and gets people involved in social activities during and after work.
- Free use of company gym.

**Finally, who are we?**

Trinity Claims is a Claims Management specialist business based in Tonbridge. We are not an insurance company, but we operate on behalf of insurers within the home insurance arena. We have a leadership team dedicated to growing business with a family feel and a welcoming culture, all based around a high-end customer service provision.

Not only are the company going from strength to strength, but we have doubled in size in the last 3 years, and are offering a highly sought solution by our clients. We do things differently. With a high focus on technology and our culture of professionalism, we are disruptors in the insurance claims marketplace.

Please visit our website at trinityclaims.co.uk to view our privacy notice regarding how we collect, store and use your data.

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Building Surveying: 1 year (required)

Work Location: In person