Technical Claims Specialist

2 days ago

Manchester, United Kingdom HSB Full time

Job Summary:

HSB is seeking a skilled Claims Handler to join our team. As a Claims Handler, you will be responsible for handling technical and complex losses across various insurance products, predominantly around Construction/Engineering and Cyber.

Key Responsibilities:

  • Claims handling from first notice of loss to settlement, to drive increased levels of customer service and productivity.
  • Review the more complex and technical losses within the HSB product offering.
  • Work on litigation, mediation, and all legal matters where required.
  • Support the Claims Leadership Team in maintaining a culture of high performance within the claims team.
  • Investigate, establish liability, negotiate settlement, and identify potential recovery opportunities and fraud identification within departmental service standards and within authority levels.
  • Support members of the claims handling team with referrals.
  • Manage relationships and expectations internally and with client companies, brokers, intermediaries, direct insureds, and third parties, including face-to-face interactions to deliver excellence through the lifecycle of the claim.
  • Ensure all regulatory requirements and governance are met through the process.
  • Ensure the appropriate use of third-party suppliers such as loss adjusters, solicitors, etc.
  • Deliver technical expertise to help enhance our reputation as leading technical experts, to enhance our reputation within the Construction/Engineering sector.

Requirements:

  • Understanding of the UK insurance market.
  • Ability to meet tight deadlines and manage busy workloads.
  • Previous experience of the Engineering & Construction market (desirable).
  • Litigation/Legal experience (desirable).
  • Claims handling experience (essential).
  • Customer Relationship Management.

Qualifications:

  • Progression towards CII qualifications.
  • CIP (desirable).

Benefits:

  • Agile/hybrid working.
  • Private healthcare (Aviva).
  • Aviva Digital GP.
  • Employer pension contribution of 13%.
  • Annual bonus.
  • Professional qualification support.
  • 25 days annual leave (plus bank holidays).
  • x2 wellbeing days per year.

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