Technical Insurance Claims Specialist
3 weeks ago
Position: Technical Claims Specialist
Location: Greater Manchester (commutable area)
Work Arrangement: Full-time - hybrid model (2 days in office weekly)
Employment Type: Permanent
Overview:
In the capacity of Technical Claims Specialist, you will be tasked with managing intricate and specialized claims across a range of insurance products, with a primary focus on Construction/Engineering and Cyber sectors. Your role will involve delivering exceptional customer service to HSB's clientele and collaborating effectively with both internal and external stakeholders. You will ensure that claims are processed efficiently, competently, and in accordance with HSB's established service level agreements.
Core Responsibilities:
Manage claims from First Notice of Loss (FNOL) through to resolution, aiming to enhance customer service and operational efficiency. Assess complex and technical claims within HSB's product suite. Engage in litigation, mediation, and other legal matters as necessary. Assist the Claims Leadership Team in fostering a high-performance culture within the claims department. Investigate claims, determine liability, negotiate settlements, and identify potential recovery opportunities and instances of fraud, adhering to departmental service standards and authority limits. Provide support to fellow claims handlers with referrals and guidance. Cultivate relationships and manage expectations with clients, brokers, intermediaries, direct insured parties, and third-party entities, ensuring excellence throughout the claims process. Ensure compliance with all regulatory requirements and governance throughout the claims handling process. Utilize third-party service providers, such as Loss Adjusters and Solicitors, appropriately. Offer technical insights to bolster our reputation as leading experts in the Construction/Engineering field.Essential Skills & Experience:
Strong understanding of the UK insurance landscape. Proven ability to meet tight deadlines and manage a demanding workload. Previous experience in the Engineering & Construction sector (preferred). Experience in litigation or legal matters (preferred). Demonstrated claims handling experience (mandatory). Proficient in Customer Relationship Management.Qualifications:
Progressing towards CII qualifications. CIP (preferred).Benefits Overview:
Here’s a glimpse of some of the benefits offered:
Flexible/Hybrid working arrangements. Private Healthcare coverage (Aviva). Access to Aviva Digital GP services. Employer Pension contribution of 13%. Annual performance bonus. Support for professional qualifications. 25 days of annual leave (plus public holidays). Two additional wellbeing days each year.-
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