Head of Technical Casualty Claims Specialist

2 weeks ago

Manchester, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

Ecclesiastical Insurance Group, a leading provider of insurance solutions, is seeking a highly skilled and experienced professional to fill the position of Head of Technical Casualty Claims. This role will be based in our Manchester office, where you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences.

As Head of Technical Casualty Claims, you will be responsible for leading the technical development of our claims teams, ensuring that our customers receive the highest level of service and support. You will work closely with our underwriting team to develop and implement customer plans, including revenue generation targets and marketing initiatives.

Key Responsibilities
  • Leadership - Provide inspiring technical leadership to our claims teams, directly leading the Technical Casualty Claims Specialists and taking responsibility for their motivation, development, and performance.
  • Operational - Ensure the delivery of exceptional customer experiences while containing costs.
  • Relationships - Identify and pursue opportunities to develop customer relationships, working with the underwriting team to develop, implement, and monitor customer plans, including revenue generation targets and marketing initiatives.
  • Claims Handling - Responsible for delivering technical claims handling standards and strategy across the department, including case reserving policy. Provide technical direction and leadership for external professionals, including loss adjusters and solicitors.
  • Technical Referral Point - Provide advice and direction across all claims, obtaining or directing external advice where necessary.
  • Research & Development - Actively participate and contribute to market forums, researching and delivering new procedures and techniques for handling claims.
  • Training & Development - Provide overall leadership for the technical development of Casualty claims staff, monitoring technical competency, and ensuring the need for technical succession is fulfilled. Promote professional qualifications and arrange and participate in technical training for the wider company, group, key partners, and key customers through the claims faculty.
  • Audit - Manage a proactive audit and evaluation program to ensure that cost targets and service outcomes are achieved across the teams.
  • Financial Authority - Set the strategy for and monitor all financial authorities within the claims teams to ensure the right people are handling claims at the right level.
  • Fraud - Design, develop, and implement our fraud claims handling strategy, ensuring we continually improve our capability and meet our agreed targets.
  • Claims as a Financial Portfolio - Responsibility for claims portfolio management, working closely with the performance analyst and actuaries for the purposes of claims planning and identifying leading and lagging indicators for action and communication to a wider internal audience.
  • Reinsurance - Develop close relationships with our reinsurance team and reinsurers, providing insight and confidence in our claims operation.
  • Suppliers - Drive strong relationships across the supply chain, ensuring regular and timely feedback on performance and working with the Claims Supply Chain manager to maximize the value and output from these relationships.
Knowledge, Skills, and Experience
  • ACII / FCII Qualified with significant claims experience.
  • Strong negotiation skills - both verbal and written.
  • A proven track record of developing claims strategies in Casualty with a history of delivering measurable value.
  • Proven strong influencing and stakeholder skills.
  • Proven track record of managing catastrophic losses, ensuring all cases managed by the team are adequately reserved at all times and appropriate settlement strategies are adopted.
  • A detailed knowledge of abuse claim handling techniques, leading our team of abuse claim handlers, ensuring adherence to our guiding principles and providing thought leadership in this area to internal stakeholders.
What We Offer
  • A competitive salary.
  • Group Personal Pension - up to 12% employer contribution.
  • Generous annual bonus scheme up to 40%.
  • 30 days annual leave plus bank holidays, and a holiday buy and sell scheme.
  • An array of health and wellbeing benefits, including private healthcare, income protection, and life assurance.
  • Up to £300 annual personal grant to a charity of your choice.
  • Encouraged to take at least one volunteering day per year.
  • Employee Assistance Programme.
  • Full study support to gain professional qualifications.

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