Claims Technical Specialist

3 weeks ago

Manchester, United Kingdom HSB Engineering Insurance Full time

Position:
Claims Technical Specialist

Location:
Greater Manchester

(within a commutable distance)

Work Arrangement:
Full time - hybrid model

(2 days per week in office)
Permanent

About the Role:


As a Claims Technical Specialist, you will be tasked with managing intricate and specialized claims across a variety of insurance sectors, with a primary focus on Construction/Engineering and Cyber domains.

Your role will involve delivering exceptional customer service to HSB's clientele and collaborating effectively with both internal and external stakeholders. You will ensure that claims are processed proactively, skillfully, and in accordance with HSB's established service standards.

Core Responsibilities:
Oversee claims from First Notice of Loss (FNOL) to resolution, aiming to enhance customer service and operational efficiency.
Evaluate complex and specialized claims within the HSB product range.
Engage in litigation, mediation, and other legal proceedings as necessary.
Assist the Claims Leadership Team in fostering a high-performance culture within the claims department.

Conduct investigations, determine liability, negotiate settlements, and identify potential recovery avenues and fraud risks within departmental guidelines and authority limits.

Support fellow claims handlers with referrals.

Manage relationships and expectations with internal teams, client companies, brokers, intermediaries, direct insureds, and third parties, including face-to-face interactions to ensure excellence throughout the claims process.

Ensure compliance with all regulatory standards and governance throughout the claims lifecycle.
Utilize third-party services such as Loss Adjusters and Solicitors as appropriate.

Provide technical knowledge to bolster our reputation as industry leaders, particularly within the Construction/Engineering sector.


Essential Skills & Experience:
Comprehensive understanding of the UK insurance landscape
Ability to adhere to tight deadlines and manage high workloads
Prior experience in the Engineering & Construction sectors

(desirable)
Litigation / Legal background

(desirable)
Claims management experience

(essential)
Customer Relationship Management skills

Qualifications:
Progress towards CII qualifications

CIP
(desirable)
Benefits

Overview of Benefits:
Agile/Hybrid working model
Private Healthcare (Aviva)
Access to Aviva Digital GP
Employer Pension contribution of 13%
Annual bonus scheme
Support for professional qualifications
25 days of annual leave (plus bank holidays)
Two wellbeing days each year


At HSB Group (including Premier Guarantee), we prioritize Diversity, Equity, and Inclusion as fundamental components that drive innovation and resilience, enabling us to operate more effectively.

We believe that embracing the power of DEI is central to our identity.

We acknowledge that diversity is multi-faceted, intersectional, and complex, and we strive to cultivate a diverse workforce that encompasses a wide array of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, educational, and career experiences; as well as political, religious, and personal beliefs.

Moreover, we are dedicated to fostering an equitable and inclusive workplace where this diversity is celebrated, valued, and provided with equal opportunities for success.

All candidates under consideration for any position may request reasonable adjustments at any stage of our recruitment process. Adjustments can be requested by communicating with your Talent Acquisition representative.

TPBN1_UKTJ

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