Head of Technical Claims Leadership

5 days ago

Manchester, United Kingdom Benefact Group plc Full time
About the Role

We are seeking a highly experienced and skilled Head of Technical Claims to join our team at Beneact Group plc. As a key member of our leadership team, you will be responsible for driving the technical development of our claims teams, ensuring that we deliver exceptional results and exceed customer expectations.

Key Responsibilities
  • Leadership - Provide inspiring technical leadership to our claims teams, directly managing and developing the skills of our Technical Claims Specialists.
  • Relationships - Foster strong relationships with our customers, working closely with our Underwriting team to develop and implement customer plans, including revenue generation targets and marketing initiatives.
  • Claims Handling - Oversee the delivery of technical claims handling standards and strategy across the department, including case reserving policy.
  • Technical Referral Point - Provide expert advice and direction across all claims, obtaining or directing external advice where necessary.
  • Research & Development - Participate in market forums, researching and delivering new procedures and techniques for handling claims.
  • Training & Development - Provide overall leadership for the technical development of our claims staff, monitoring technical competency and ensuring succession planning is in place.
  • Financial Authority - Set the strategy for and monitor all financial authorities within the claims teams, ensuring the right people are handling claims at the right level.
  • Fraud - Design, develop, and implement our fraud claims handling strategy, ensuring we continually improve our capability and meet our agreed targets.
  • Claims as a Financial Portfolio - Oversee claims portfolio management, working closely with our performance analyst and actuaries for the purposes of claims planning and identifying leading and lagging indicators for action.
  • Reinsurance - Develop close relationships with our reinsurance team and reinsurers, providing insight and confidence in our claims operation.
  • Suppliers - Drive strong relationships across the supply chain, ensuring regular and timely feedback on performance and working with our Claims Supply Chain manager to maximize value and output.
Requirements
  • ACII / FCII Qualified with significant claims experience.
  • A proven track record of developing claims strategies in casualty with a history of delivering measurable value.
  • A detailed knowledge of abuse claim handling techniques, leading our team of abuse claim handlers, ensuring adherence to our guiding principles and providing thought leadership in this area to internal stakeholders.
What We Offer
  • A competitive salary.
  • Group Personal Pension - up to 12% employer contribution.
  • Generous annual bonus scheme up to 40%.
  • 30 days annual leave plus bank holidays, and a holiday buy and sell scheme.
  • An array of health and wellbeing benefits, including private healthcare, income protection, and life assurance.
  • Up to £300 annual personal grant to a charity of your choice.
  • Encouraged to take at least one volunteering day per year.
  • Employee Assistance Programme.
  • Full study support to gain professional qualifications.

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