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Claims Strategy Manager

2 months ago

Manchester, United Kingdom Benefact Group plc Full time
About the Role

Beneath the umbrella of Benefact Group plc, a unique international financial services conglomerate, we are seeking a seasoned professional to assume the position of Head of Technical Claims. This esteemed role presents an exceptional opportunity for a skilled individual to spearhead the technical development of our Casualty claims teams.

As a key member of our Manchester-based office, the successful candidate will be responsible for driving the technical growth and innovation of our claims operations, fostering strong relationships with internal stakeholders, and contributing to the development of our company's overall strategy.

Key Responsibilities
  • Leadership - Provide visionary technical leadership to the claims department, directly overseeing the Technical Casualty Claims Specialists, and ensuring their motivation, development, and performance are aligned with the company's objectives.
  • Relationships - Identify and capitalize on opportunities to develop and maintain strong customer relationships, collaborating with the Underwriting team to design and implement customer-centric plans, including revenue generation targets and marketing initiatives.
  • Claims Handling - Oversee the delivery of technical claims handling standards and strategy across the department, including case reserving policy, and ensure compliance with regulatory requirements.
  • Technical Referral Point - Provide expert advice and guidance across all claims, obtaining or directing external expertise when necessary.
  • Research & Development - Participate in market forums, conduct research, and develop new procedures and techniques for handling claims, driving innovation and excellence in our claims operations.
  • Training & Development - Provide overall leadership for the technical development of Casualty claims staff, monitoring technical competency, and ensuring the need for technical succession is fulfilled.
  • Financial Authority - Set the strategy for and monitor all financial authorities within the claims teams, ensuring the right people are handling claims at the right level.
  • Fraud - Design, develop, and implement our fraud claims handling strategy, ensuring we continually improve our capability and meet our agreed targets.
  • Claims as a Financial Portfolio - Oversee claims portfolio management, working closely with the performance analyst and actuaries for the purposes of claims planning, and identifying leading and lagging indicators for action and communication to a wider internal audience.
  • Reinsurance - Develop close relationships with our reinsurance team and reinsurers, providing insight and confidence in our claims operations.
  • Suppliers - Drive strong relationships across the supply chain, ensuring regular and timely feedback on performance, and working with the Claims Supply Chain manager to maximize the value and output from these relationships.
Knowledge, Skills, and Experience
  • ACII / FCII Qualified with significant claims experience.
  • A proven track record of developing claims strategies in Casualty with a history of delivering measurable value.
  • A detailed knowledge of abuse claim handling techniques, leading our team of abuse claim handlers, ensuring adherence to our guiding principles, and providing thought leadership in this area to internal stakeholders.
What We Offer
  • A competitive salary.
  • Group Personal Pension - up to 12% employer contribution.
  • Generous annual bonus scheme up to 40%.
  • 30 days annual leave plus bank holidays, and a holiday buy and sell scheme.
  • An array of health and wellbeing benefits, including private healthcare, income protection, and life assurance.
  • Up to £300 annual personal grant to a charity of your choice.
  • Encouraged to take at least one volunteering day per year.
  • Employee Assistance Programme.
  • Full study support to gain professional qualifications.