Claims Administrator/ Coordinator

2 weeks ago


Manchester, United Kingdom Exchange Street Claims ltd Full time
Claims Coordinator/ Property Claims Handler - Manchester/Hybrid
We are seeking a skilled professional to manage repair works with our contractor network following insurance claim approvals. This hybrid role involves overseeing repair processes, validating estimates and final accounts, ensuring SLA compliance, and escalating issues.

Key responsibilities include appointing contractors, communicating with stakeholders, conducting quality calls with policyholders, and suggesting process improvements. You will also prioritize urgent repairs, manage challenging conversations, and work both independently and in a team.

We are looking for someone with experience in insurance repair work, technical building support, and appointment scheduling. A competitive salary, contributory pension, life assurance, 25 days holiday plus bank holidays, CSR volunteer days, and an extensive employee assistance program are offered.

Key Skills:
  • Insurance repair work experience
  • Technical building support
  • Appointment scheduling
  • SLA compliance
  • Repair process management
  • Contractor management
  • Stakeholder communication
  • Quality call handling
  • Process improvement

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your CV and a cover letter, to our HR department.


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