Senior Technical Claims Specialist

3 weeks ago

Manchester, United Kingdom HSB Full time

Position: Technical Claims Specialist

Location: Greater Manchester (commutable area)

Work Arrangement: Full-time - hybrid model (2 days in the office weekly)

Employment Type: Permanent

Overview:

In the capacity of Technical Claims Specialist, you will take charge of managing intricate and technical claims across a range of insurance products, with a primary focus on Construction/Engineering and Cyber sectors. Your role will involve delivering exceptional customer service to HSB's clientele as well as internal and external partners. You will ensure that claims are processed proactively, efficiently, and in accordance with HSB's service level commitments.

Core Responsibilities:

Manage claims from First Notice of Loss (FNOL) through to resolution, enhancing customer service and operational efficiency. Assess complex and technical claims within HSB's product range. Engage in litigation, mediation, and legal matters as necessary. Assist the Claims Leadership Team in fostering a high-performance culture within the claims department. Investigate claims, determine liability, negotiate settlements, and identify recovery opportunities and potential fraud in line with departmental standards and authority limits. Provide support to claims handling team members with referrals. Cultivate relationships and manage expectations with clients, brokers, intermediaries, direct insured parties, and third parties, ensuring excellence throughout the claims process. Adhere to all regulatory standards and governance throughout the claims handling process. Ensure effective engagement with third-party service providers such as Loss Adjusters and Solicitors. Provide technical insights to bolster our reputation as industry-leading experts, particularly within the Construction/Engineering domain.

Essential Skills & Experience:

Familiarity with the UK insurance landscape. Capability to meet stringent deadlines and manage a high-volume workload. Previous exposure to the Engineering & Construction sectors (preferred). Experience in litigation or legal matters (preferred). Proven claims handling experience (mandatory). Proficient in Customer Relationship Management.

Qualifications:

Progress towards CII qualifications. CIP (preferred).

Benefits Overview:

Here’s a glimpse of the benefits we offer:

Flexible/Hybrid working arrangements. Private Healthcare (Aviva). Access to Aviva Digital GP services. Employer Pension contribution of 13%. Annual performance bonus. Support for professional qualifications. 25 days of annual leave (plus public holidays). Two well-being days each year.

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