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Senior Technical Claims Handler

2 months ago

manchester, United Kingdom HSB Engineering Insurance Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Technical Claims Handler to join our team at HSB Engineering Insurance. As a Senior Technical Claims Handler, you will be responsible for handling larger and complex losses across various insurance products, predominantly around Construction/Engineering and Cyber.

Key Responsibilities:

  • Claims handling on all products across HSB's portfolio from First Notice of Loss (FNOL) to settlement, to drive increased levels of customer service and productivity.
  • Work on litigation, mediation, and all legal matters where required.
  • Support the Claims Leadership Team in maintaining a culture of high performance within the claims team.
  • Able to organize, run, and contribute to stakeholder meetings both internal and external.
  • Managing relationships and expectations internally and with client companies, brokers, intermediaries, direct insureds, and third parties, including face-to-face interactions to deliver excellence through the lifecycle of the claim.
  • Responsible for identifying any training requirements within the claims team and provide support to the Claims Leadership Team in developing and delivering that training.
  • Ensure all regulatory requirements and governance are met through the process.
  • Ensure the appropriate use of third-party suppliers such as Loss Adjusters, Solicitors, etc.

Key Skills & Experience:

  • Customer Relationship Management
  • Good understanding of regulatory and legal frameworks
  • Understanding of the UK insurance market
  • Ability to meet tight deadlines and manage busy workloads
  • Previous experience of the Engineering & Construction market (desirable)
  • Experience dealing with large & complex claims (essential)

Qualifications:

  • ACII (completed or working towards)
  • CIP (Irish equivalent)

Benefits:

A snapshot of some of our benefits:

  • Agile/Hybrid working
  • Private Healthcare (Aviva)
  • Aviva Digital GP
  • Employer Pension contribution of 13%
  • Annual bonus
  • Professional qualification support
  • 25 days annual leave (plus bank holidays)
  • x2 wellbeing days per year