IT Support Specialist with Excellent Customer Service Skills
4 weeks ago
The role of IT Support Specialist is a critical position within our organisation, requiring an individual with excellent customer service skills and technical expertise to provide top-notch support to our clients.
Key Responsibilities- Provide exceptional customer service by responding promptly to queries and resolving hardware/software problems in a timely manner.
- Maintain accurate records of all support interactions using the call logging system and ensure full documentation of each case.
- Collaborate with the IT team to resolve complex service issues and manage workloads effectively.
- Raise security concerns with the IT Manager and contribute to maintaining reports and logs in line with departmental policy.
- Active Directory user and computer administration experience.
- Windows desktop administration and Windows Server administration skills.
- O365 administration knowledge and proficiency in general network administration and troubleshooting.
- ITIL Certification and excellent problem-solving skills.
- A competitive salary of £35,000 - £45,000 per annum, depending on experience.
- A comprehensive benefits package, including 20 days annual leave plus statutory bank holidays, pension scheme, and employee rewards system.
- Opportunities for career development and growth within the organisation.
- A friendly and dynamic work environment with a hub for hot and cold food and drinks.
We are committed to providing a supportive and inclusive workplace culture. To be considered for this role, please submit your application, highlighting your relevant experience and qualifications.
-
Customer Service Specialist
4 weeks ago
Leeds, Leeds, United Kingdom This is an IT support group Full timeJob Overview: We are currently recruiting for a Customer Service Specialist - Hospitality to join our team at Valor Hospitality Europe Limited. The successful candidate will provide exceptional service to our guests, handle customer inquiries, and process bookings efficiently. A key requirement of this role is the ability to work effectively in a team...
-
Customer Support Lead
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full timeJob Title: Customer Support LeadWe are seeking a skilled Customer Support Lead to join our team at Fruition IT Resources Limited in Leeds. The successful candidate will lead a team of technical support specialists, championing the customer experience and driving continuous improvement.This role requires strong leadership and communication skills, with...
-
Customer Service Support Specialist
1 month ago
Leeds, Leeds, United Kingdom Office Angels Full timeCompany OverviewThe Office Angels team is looking for a skilled Customer Service Support Specialist to join our dynamic team. As a Temporary Customer Experience Associate, you will play a vital role in providing exceptional customer service and support to our clients' customers.About the RoleWe are seeking a highly motivated and friendly individual with...
-
Customer Support Director
4 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full timeJob OverviewFruition IT Resources Limited, a well-established tech-first business, is embarking on a complete technical transformation.We are seeking an experienced CUSTOMER SUPPORT DIRECTOR to join this journey and lead the overall customer experience on our bespoke software platform.The successful candidate will champion the rebranding efforts in this...
-
Customer Support Director
1 week ago
Leeds, Leeds, United Kingdom Fruition IT Full timeKey ResponsibilitiesWe are seeking a skilled Customer Support Manager to join our journey, taking responsibility for the overall customer experience on our bespoke software platform.You will champion the rebranding efforts in this space, driving continuous improvement and developing innovative processes to boost efficiency and customer satisfaction.Own and...
-
Customer Service Representative
4 weeks ago
Leeds, Leeds, United Kingdom This is an IT support group Full timeRole Overview:We are seeking a highly skilled and passionate Customer Service Representative to join our team. The successful candidate will be responsible for delivering top-notch customer service, handling reservations and events, and ensuring maximum occupancy and room rates.About the Role:Deliver exceptional customer service through multiple channelsTake...
-
Customer Service Representative
4 weeks ago
Leeds, Leeds, United Kingdom This is an IT support group Full time**About Us**McDonald's is one of the world's most recognized brands, built on a foundation of core values: Serve, Inclusion, Integrity, Community, and Family.We strive to create a safe, respectful, and inclusive workplace where employees can thrive. Our commitment to quality jobs and equal opportunities is unwavering.You'll become part of a team dedicated to...
-
Customer Service Excellence Lead
4 weeks ago
Leeds, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Limited Full timeJob Title: Customer Service Excellence LeadWe are looking for a Customer Service Excellence Lead to join our team in Leeds. As a key member of our organization, you will be responsible for maintaining and elevating our high standards of customer service and product quality.The ideal candidate will have strong negotiation skills, proven experience in customer...
-
Customer Support Specialist
1 month ago
Leeds, Leeds, United Kingdom Iwoca Ltd Full timeAs a key member of our Customer Success team, you will be responsible for providing exceptional support to our customers. We are looking for a highly motivated and enthusiastic individual who is passionate about delighting customers and helping small businesses succeed.About Iwoca LtdIwoca Ltd is a leading fintech company that provides fast and flexible...
-
Customer Service Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Leeds Bread Co-op Full timeJoin Our Team as a Customer Service SpecialistWe are looking for a skilled Customer Service Specialist to join our team at Leeds Bread Co-op. As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and ensuring maximum performance levels in all areas of housing management services.Salary: £28,000 - £32,000 per...
-
IT Support Specialist
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Full time £23,000 - £27,000Job Title: 1st Line IT Support Service Desk EngineerEstimated Salary: £23,000 - £27,000 DOE + benefitsAbout the Role:Fruition IT is seeking an experienced IT Support Specialist to join our team in Leeds. As a 1st Line IT Support Service Desk Engineer, you will be the first point of contact for IT support via email, phone, and ticketing...
-
Customer Service Specialist
2 weeks ago
Leeds, Leeds, United Kingdom OA Full timeWe are looking for a Customer Service Specialist to join our team at OA in Welwyn Garden City. As a Customer Service Specialist, you will handle customer & supplier queries via phone and email, build strong relationships with suppliers and customers, and update all relevant information on the database.Main DutiesHandle customer & supplier queries via phone...
-
Customer Service Specialist
2 weeks ago
Leeds, Leeds, United Kingdom Amplifi Capital Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Amplifi Capital. In this role, you will be responsible for delivering exceptional customer service and support to our customers.As a Financial Wellbeing Consultant, you will work closely with our customers to understand their financial situations and provide...
-
Customer Service Specialist
3 weeks ago
Leeds, Leeds, United Kingdom Opals Group Full timeJob Overview: As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and providing solutions that meet their needs.Key Responsibilities:• Handle customer complaints and resolve them in a timely and professional...
-
IT Support Specialist
3 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Full time £23,000 - £27,000Fruition IT: A Leading Managed Services ProviderAre you passionate about delivering exceptional customer service and resolving complex technical issues? We are seeking a skilled 1st Line IT Support Service Desk Engineer to join our team in Leeds. As a key member of our service desk, you will be the first point of contact for IT support via email, phone, and...
-
Customer Service Specialist
3 months ago
Leeds, Leeds, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a Customer Service Specialist to join our retail team in Leeds, United Kingdom.Key Responsibilities:Provide exceptional customer service and support the store's day-to-day operations.Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions.Maintain the store's visual...
-
Medical Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Service Care Recruit Full timeMedical Support Specialist OpportunityWe are seeking a highly skilled and motivated Medical Support Specialist to join our dynamic team at Service Care Recruit. This is an exciting opportunity to work in a busy surgery, providing exceptional support to our patients and clinical teams.About the RoleThis diverse role requires excellent communication skills,...
-
Technical Service Management Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full timeJob Overview: Fruition IT Resources Limited is seeking a Bespoke Software Support Manager to join their team. In this role, you will lead a team of technical support specialists and drive the implementation and evolution of customer tools. You will also oversee service desk operations, ensuring timely response and resolution of customer support...
-
Customer Service Specialist
2 weeks ago
Leeds, Leeds, United Kingdom Opals Group Full timeKey ResponsibilitiesWe are seeking a skilled Customer Service Specialist to join our team, providing exceptional support to our customers. The successful candidate will be responsible for resolving customer complaints and issues in a timely and professional manner.Estimated Salary: £25,000The role requires strong communication skills, both verbal and...
-
Study Skills Facilitator
4 weeks ago
Leeds, Leeds, United Kingdom Beacon Support Full timeDevelop Student Potential Beacon Support Ltd. is a leading provider of support services for Higher Education students, and we're seeking a highly skilled Tutoring Specialist to join our team. As a Study Skills Facilitator, you'll play a crucial role in helping students overcome challenges and achieve their academic goals by providing expert...