Customer Support Director

2 days ago


Leeds, Leeds, United Kingdom Fruition IT Full time
Key Responsibilities

We are seeking a skilled Customer Support Manager to join our journey, taking responsibility for the overall customer experience on our bespoke software platform.

You will champion the rebranding efforts in this space, driving continuous improvement and developing innovative processes to boost efficiency and customer satisfaction.

  • Own and champion the customer experience/support domain
  • Lead and manage a team of technical support specialists
  • Drive the implementation and evolution of customer tools
  • Understand customer challenges and identify trends in support issues
  • Foster a culture of continuous improvement within the technical support team

Benefits:

  • Competitive salary up to £42,000 per annum
  • Ongoing professional development opportunities
  • A collaborative and dynamic work environment


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