Customer Experience Director
13 hours ago
We are seeking a Customer Experience Director to join our team in Leeds.
This role will be responsible for driving commercial success across assigned customer accounts by increasing revenue through retention, cross-selling, and product adoption.
The ideal candidate will be a strong leader with a passion for customer success, a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
- Account Management: Oversee customer accounts, driving growth and retention.
- Business Development: Identify and pursue new business opportunities.
- Team Leadership: Lead and develop a team of customer experts.
- Customer Relationship Management: Build and maintain strong customer relationships.
- Strategic Planning: Contribute to strategic initiatives and market analysis.
- Operational Excellence: Ensure timely delivery of solutions and meet performance metrics.
Salary: £60,000 - £80,000 per annum (dependent on experience).
Our company, Ligentia, offers a hybrid working environment, requiring on average 3 days a week from our Leeds office for collaboration and team meetings.
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