Customer Experience Manager

2 days ago


Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time
About the Opportunity

Elevation Recruitment Group is seeking a seasoned Customer Experience Manager to drive excellence in customer support and streamline operations.

As a key member of our team, you will be responsible for empowering geographically dispersed teams to prioritise customer satisfaction, resolve challenges, and maintain accountability for delivering exceptional experiences.

The successful candidate will have prior experience in managing customer service teams and managers, ideally in an industrial manufacturing environment.

We offer a competitive salary of £57,500, commensurate with your skills and experience.

Main Responsibilities:
  • Develop and nurture long-term connections with strategic key customers, enhancing their satisfaction and lifetime value.
  • Ensure your teams consistently meet performance metrics, aligning their contributions with organisational goals.
  • Collaborate with local managers to refine policies, procedures, and standards based on data insights and customer feedback, driving ongoing enhancements.
  • Roll out best practices across all Fluids units, setting new benchmarks for customer service quality.


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