Customer Experience Advocate

3 weeks ago


Leeds, Leeds, United Kingdom Iwoca Full time

We're seeking a Customer Experience Advocate to join our team at Iwoca. In this role, you'll play a key part in delivering exceptional customer service and support to small businesses across the UK.

The ideal candidate will have a passion for helping others and be able to build rapport with business owners quickly. They'll also possess great time management and multitasking skills to adapt to our customers' needs.

As a Financial Services Liaison, you'll work closely with multiple teams within Iwoca, including Sales, Account Management, Credit Analysis, and Collections. Your goal will be to achieve the best outcome for your customers by providing seamless support and guidance throughout their journey with us.

You'll be encouraged to share your insights and ideas to help us continually improve our processes and services. We value feedback from our team members and believe it's essential to delivering excellent customer experiences.

In terms of salary, we offer a competitive package, estimated to be around £25,000-£30,000 per annum, depending on location and experience. This is a hybrid role, allowing you to split your time between working from home and in our office. You'll also enjoy a range of benefits, including flexible working hours, medical insurance, and a generous holiday allowance.



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