Customer Experience Specialist

2 months ago


Leeds, Leeds, United Kingdom Qoria Full time

Career Opportunity: Customer Experience Specialist

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We are seeking an experienced Customer Experience Specialist to join our team at Qoria. As a Customer Experience Specialist, you will play a crucial role in ensuring that our customers achieve their desired outcomes by providing ongoing support and guidance.

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About the Role:

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  • Develop strong relationships with customers to understand their needs and goals.">
  • Onboard and train new customers on our technology platform.">
  • Monitor customer usage and satisfaction, identifying areas for improvement and proactively addressing any issues.">
  • Provide timely and helpful support to resolve customer queries and ensure they can fully utilize our product.">
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Requirements:

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  • Relationship-building skills: Building strong relationships with customers is essential for retention and renewal.">
  • Project management skills: Managing customer accounts and ensuring timely renewals requires strong project management skills.">
  • Time management: Managing multiple accounts and priorities requires effective time management skills.">
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About Us:

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Qoria is a global leader in child digital safety technology and services. We are committed to creating solutions that help keep children safe online. Our team is passionate about delivering tech with purpose, and we offer a competitive salary of $80,000 - $110,000 per year, depending on experience.

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Benefits:

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  • A competitive salary of $80,000 - $110,000 per year.">
  • An Employee Share Scheme.">
  • A Tech Allowance.">
  • A Learning Allowance.">


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