Customer Experience Specialist
3 days ago
We are seeking a highly motivated Customer Experience Specialist to join our team at Iwoca. As a key member of our Customer Success team, you will play a vital role in delivering exceptional customer experiences.
At Iwoca, we value every customer and want them to have the best possible experience. Our Customer Support Advisors are at the heart of our Customer Success team, serving customers at all stages of their journey. Upon joining, you'll immediately become a key member of a highly motivated and energetic team.
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. We help businesses get the funds they need, when they need it, often within minutes.
As a Customer Experience Specialist, your primary responsibility will be to answer inbound calls to our main line, answering queries and requests as well as handling web chats and customer emails. You will also assist existing customers with account queries such as handling repayments, processing renewal requests, and other administrative tasks.
Requirements
We look for people who are smart, humble, motivated, and always looking to improve. Ideally, you'll have:
- A passion for delighting customers and a real enthusiasm for helping SMEs. You'll need to be able to build rapport with business owners quickly.
- Great time management and multitasking skills to be able to adapt to our customer's needs.
- To be a self-starter taking ownership of your customers, whilst collaborating with your team to reach group targets.
- Excellent verbal and written communication skills and a professional manner.
Salary: £25,000 - £35,000 per annum (dependent on location)
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