Customer Experience Liaison

3 days ago


Leeds, Leeds, United Kingdom Permanent Futures Full time

We are seeking a talented Customer Experience Liaison to join Permanent Futures, a leading manufacturer of specialist equipment for the Medical industry. This role will be responsible for providing exceptional customer service and ensuring seamless interactions between customers and our service department.

The ideal candidate will have prior experience in customer support, sales, projects, or contracts-focused roles. They will be the main point of contact for our Service Engineers, booking appointments, ensuring all Health & Safety aspects are considered, and their welfare continuously monitored.

This role requires a high level of communication skills, both internal and external, as well as excellent organisational and administrative skills. The successful candidate will also possess good IT skills and a confident personality, making them the first point of contact for the business.

Key Responsibilities:

  • Providing exceptional customer service via telephone and email
  • Booking appointments and managing Service Engineer schedules
  • Ensuring all Health & Safety aspects are considered and Service Engineer welfare is continuously monitored
  • Delivering maintenance works, emergency call outs, and resolving Customer Service issues within agreed SLAs

Requirements:

  • Prior experience in dealing with customers via telephone and email
  • Excellent organisational and administrative skills
  • High level of communication skills, both internal and external
  • A confident personality
  • Good IT skills

What We Offer:

  • A competitive salary of £55,000 - £65,000 per annum
  • A comprehensive benefits package, including health insurance, pension scheme, and annual leave


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