Customer Experience Liaison

4 weeks ago


Leeds, Leeds, United Kingdom Arbor Education Full time

Welcome to Arbor Education, where we're transforming the way schools work for the better As a Customer Experience Liaison, you'll play a vital role in delivering exceptional customer service to our schools and ensuring their needs are met.

About the Job:

  • Salary: £23,000 per annum.
  • Location: Central Leeds & Lincoln Offices - Hybrid working.
  • Working Hours: 8am - 5pm Monday - Friday (no weekends or bank holidays).

Key Responsibilities:

  • Provide high-quality customer service to our schools, resolving queries and complaints in a timely manner.
  • Collaborate with internal teams to identify and escalate any risks, promoting a culture of transparency and accountability.
  • Contribute to the development of our platform and products, driving innovation and improvement.

What We Offer:

  • A competitive salary of £23,000 per annum.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including 32 days holiday (plus Bank Holidays) and enhanced maternity and adoption leave.


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