Customer Experience Specialist

5 days ago


Leeds, Leeds, United Kingdom The Boots Company PLC Full time

About The Boots Company PLC

This role is an exciting opportunity to become a Customer Experience Specialist at one of the UK's most trusted and iconic retailers. As part of our Opticians store team, you will be a fundamental part of delivering exceptional customer service, building great relationships with customers by listening and understanding their needs to find the right product or service for them.

What You'll Do:

  • You will spend your time working on the shopfloor, greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same.
  • You will have lots of opportunities to develop your knowledge through our industry leading "Step Into Optics" training programme.
  • You will be involved in ordering, dispensing and collection of glasses and contact lenses, supporting with eye-tests and pre-screening activities, providing aftercare support through repairs and adjustments, and completing operational and administrative tasks associated with dispensing prescriptions.

What You'll Need:

  • A passion for customer care
  • A desire to learn

Benefits:

  • A competitive salary of £22,000 - £25,000 per annum
  • A range of benefits that offer flexibility to suit you, including a pension scheme, life assurance, and income protection
  • The opportunity to work for a company that fosters a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential

About Us:

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.



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