Customer Experience Specialist

2 days ago


Leeds, Leeds, United Kingdom Card Factory Full time

Celebrate life's special moments with us As a Sales and Service Representative at Card Factory, you will be part of a talented team dedicated to helping customers find the perfect gift or card.

Key Responsibilities

You will be responsible for:

  • Providing exceptional customer service, addressing queries and concerns in a professional manner.
  • Assisting customers with product selection, using your product knowledge to make informed recommendations.
  • Maintaining a high standard of store presentation, ensuring visual merchandising displays are well-maintained and attractive.

You will also support sales floor operations, processing transactions, and assisting with stock replenishment and inventory management.

Why Join Us?

As a valued member of our team, you will enjoy:

  • A competitive salary of £24,000 per annum, based on experience.
  • A generous benefits package, including up to 40% discount on Card Factory products, an annual bonus scheme, and opportunities for career progression.
  • A dynamic and supportive work environment, where your ideas and contributions are valued.


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