Fitness Experience Director

5 hours ago


Leeds, Leeds, United Kingdom Love Recruitment Full time
About the Role

We are seeking a highly experienced Fitness Experience Director to join our team at Love Recruitment. As a key member of our operations department, you will play a crucial role in ensuring exceptional service delivery and ongoing satisfaction for our high-profile clients in the fitness industry.

The ideal candidate will have extensive experience in managing relationships with larger multisite gym operators across the public and private sectors. You will be responsible for developing innovative onboarding and training models that contribute to the long-term retention and growth of our key accounts.

Key Responsibilities:

  • Developing and implementing effective onboarding processes for new clients
  • Coordinating HQ training days to educate key account managers and instructors
  • Facilitating onsite training sessions for key accounts
  • Delivering online training to empower managers and group exercise coordinators
  • Supporting the development of online digital training

Requirements:

  • Strong customer success focus
  • Excellent partnership and people skills
  • Knowledge of leisure and fitness operators in the public and private sector
  • Understanding of group fitness trends and operations
  • Ability to communicate effectively with diverse stakeholders

What We Offer:

  • A competitive salary range of £32,000-£40,000 dependent on experience
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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