Leisure and Fitness Operations Director
5 days ago
We are seeking an experienced Customer Experience Manager to lead our efforts in the leisure and fitness sector.
Salary: £32,000 - £40,000 dependent on experience, reflecting the company's commitment to competitive compensation packages.
About the PositionIn this senior role, you will be responsible for managing relationships with large multisite gym operators, developing innovative onboarding and training models, and coordinating HQ training days.
Key Responsibilities:
- Drive the onboarding process for new clients, ensuring a seamless integration into our services.
- Develop targeted training programs to educate fitness managers and instructors about music and fitness.
- Facilitate onsite training sessions to deliver exceptional service experiences.
- Collaborate with internal teams to promote the benefits of our music services.
- Identify opportunities to enhance customer satisfaction and retention.
Key Person Attributes:
- Strategic thinker with a customer-centric approach.
- Strong leadership and communication skills.
- Deep understanding of group fitness trends and operations.
- Ability to analyze data and inform business decisions.
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