Fitness Industry Onboarding Specialist

13 hours ago


Leeds, Leeds, United Kingdom Love Recruitment Full time
Job Title: Fitness Industry Onboarding Specialist

We are seeking a highly skilled Customer Experience Manager to lead the onboarding process for multisite gym operators in the public and private sectors.

Salary: 32k-40k dependent on experience, based on Wakefield location and industry standards.

About the Role

This is a unique opportunity to join our team as a key account manager, driving the adoption of our music services across instructor bases and ensuring long-term value for our clients.

Responsibilities:

  • Develop innovative onboarding and training models to improve client retention and growth.
  • Lead the onboarding process for all multisite operator accounts.
  • Coordinate HQ training days to educate fitness managers and instructors about music and fitness.
  • Facilitate onsite training sessions to provide exceptional service experiences.
  • Deliver online training to empower managers and group exercise coordinators.
  • Suggest digital training solutions that support customer satisfaction and retention.

Key Attributes:

  • Customer success obsessive.
  • Partnership and people-focused.
  • Knowledge of leisure and fitness operators in the public and private sector.
  • Understanding of group fitness trends and operations.
  • Awareness of the role music plays in group fitness and its impact on business outcomes.


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